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NCFE Occupational Studies for the Workplace Level 1 Diploma

Office and Business Pathway




This course offers a practical approach to developing skills in controlling stock, buying and managing a retail business, developing skills in sales, understanding how retail works and the importance of customer service. All of this will provide you with the knowledge and confidence to move on to higher education or into sector based employment.



How will I learn?

Woodpecker Court has a community café, that has been developed as part of a project for students to grow and rear our own produce, cook with it, and sell the product in the café. You will have the opportunity to assist with running the café as a retail business, therefore learning in the real world how to buy, stock and manage the café for a profit, while developing your customer service and sales skills, as well as working in the classroom to build your portfolio of evidence.


You will carry out research projects and take control of your own education to gain knowledge in a sector that interests you.


In year two you will be able to carry out a work placement and gain skills from professionals in your chosen sector.


What will I learn?

You will start by learning about organisation tools and techniques and working with others to give you a kick start at being able to take control of your education and prioritise your tasks.


Students are involved in understanding the control, handling and replenishment of stock, understanding how retail works as an industry, and understanding and developing in the real world skills in customer service and sales.   


How will it be delivered?

Work is split 50:50 between practical and theory sessions. The vast majority of assessments are done through internal practical observations whilst working in a real retail business, our café, as the nature of our provision caters for those who struggle with the classroom environment.  There is some written work involved, students will undertake research individually.



Next Steps

This can lead to further in depth study at level 1, level 2, or an Apprenticeship, Traineeship or employment in the sector.

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